Customer Service Engineer Chromatography and Mass Spectrometry (m/f)
To be really successful in the job you should have a relevant Master Degree or University Degree in Chemistry, Biochemistry or Biology although your proactive approach, team spirit and eagerness to build your sales knowledge are what will ultimately drive your success.
You enjoy being in front of customers and supporting them while demonstrating your technical expertise.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilent's portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.
As a recent graduate in Chemistry, Biochemistry or Biology you have the responsibility of supporting our clients for on-site installation, implementation, maintenance and repair of many of the quality products that we manufacture and sell. This can be very complex multimillion dollar projects around LC, LC/MS, GC, GC/MS instruments etc. complete with the appropriate software solutions. Additionally you can tweak your consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance. We will make sure you get all the training and development opportunities you need to become the best in your field.